杏吧传媒

Tips and Instructions

• Where is my Canvas Course?

  There are a few reasons why you may not be able to see or access your courses right now.  

  • 鈥淚鈥檓 a new student, and when I try to access Canvas it says I don鈥檛 have an account.鈥�
    • Your Canvas account will activate once you register for a class. It takes a few hours for new course registration data to update in Canvas. Wait at least three hours between registering for a course and logging into Canvas. Make sure your course registration is processed correctly by checking the My Schedule tile on your InSite dashboard. 
      
      

  • 鈥淚 just registered for a course, and I don鈥檛 see it in Canvas.鈥�
    • Verify that you successfully registered for courses by viewing the My Schedule tile on your InSite dashboard.
    • It takes a few hours for new course registration data to update in Canvas. Wait at least three hours between registering for a course and checking for your course(s) on Canvas. Make sure your course registration is processed correctly by checking the My Schedule tile on your InSite dashboard. 
      
      
  • 鈥淚鈥檓 registered for my course(s) in InSite, it鈥檚 been at least three hours since registering, and I still don鈥檛 see my courses in Canvas.鈥�  
    • Before the first day of class: Each class is set to open on a specific start date, and depending on the date your class starts, you may not be able to view it yet. Your instructor may open the course before the first day of class 鈥� check your InSite email for communication from your instructor about early Canvas course access. 
    • After the first day of class: Courses must be published by your instructor before you can access them. If a course is not accessible to you in your course list, it may not be published. Contact your instructor for more information about when your Canvas Course will be available. 
    • You may need to clear the memory cache in the browser if you are not seeing your classes. Browsers hold old images of web pages to speed up browsing, but these can become corrupt. Log out of Canvas, clear your browser cache, then log back into Canvas. If you need help clearing your browser cache, contact the 杏吧传媒 Student Technology Help Desk, District IT Helpdesk at 925-229-6888, or contact 24/7 Canvas support. 

• Canvas Guides & Tutorials

  Use the following step-by-step guides to help answer common Canvas questions. 
  
  View the complete list of , including video tutorials, troubleshooting, and mobile app guides for and . 

  Your Profile & Settings 
   
   
   
   
   

  Announcements 
  
  
  

  Assignments 
   
   
   
   
   
  

  Discussion Boards 
  
  
  
  
  

  Grades 
   
   

  Inbox (Messaging) 
   
   

  Modules 
   

  Navigation (Course & Global) 
  
  
  
  
   

  Quizzes  
   
   
   

• Apps in Canvas

  There are other applications that are used along with Canvas. Learn how to use some of the common apps with the following help guides.

  Canvas Studio
  Video learning tool

  Turnitin
  Plagiarism detection software

  View the complete list of .

  Pronto
  All-in-one messaging app that allows students and instructors to interact with one another within a Canvas course.

  • Pronto app for and

• Browser Support

  Recommended Browsers
  Canvas works best on the current version of Chrome, Firefox, Edge, and Safari. Use the browser checker tool on the to verify that your browser is up to date.

  Computer Specifications
  It is recommended to use a computer five years old or newer with at least 1GB of RAM.

  Operating System
  Canvas requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
  
  Internet Speed
  It is recommended to have a minimum Internet speed of 512kbps. Check your Internet speed at .

  Clear Browser Cache and Cookies
  If you experience technical issues while using Canvas (missing courses on your dashboard, Canvas not displaying correctly, etc.), try clearing your browser's cache and cookies. Use the keyboard shortcut Control + Shift + Delete (or Command + Shift + Delete on Mac) to quickly bring up the clear cache window on your browser, or use the following guides below to clear the cache through the browser's settings:

• Using Zoom in Canvas: TechConnect

  TechConnect Zoom is an online meeting tool using Zoom, a web-based technology on a secure platform that integrates with your Canvas course. Your instructor may use TechConnect in your online classroom to schedule Zoom meetings. Use the guides below to see how to access TechConnect Zoom in Canvas to view upcoming meetings, previous meetings, and meeting recordings. 

  How to Access Zoom Meetings in Canvas

   

  Zoom Meeting Security: Authenticated Users

  Your instructor may require you to login in to Zoom with your InSite username and password to keep the class meeting secure. Use the guides below to learn how to access a Zoom meeting that requires authentication before joining.

  Video tutorial -

  Step-by-step guide:

• Office 365

  Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. Tutorials on how to use Office 365 are being developed